Top 3 Mistakes: web site-ecommerce Conversion

There are many things that can negatively impact the experience a visitor has at a website. To improve conversion, a busines / merchant has to identify impediments and improve the customers purchasing experience. Some things to avoid include:

1. Requiring customers to register. You should never require customers to register in order to checkout. Doing so will frequently cause massive abandonment from the order process. Customers simply do not want to register to make a purchase and checkout. Give customers the option to register or save their information at the very end of the process-not the beginning.

2. Not having or portraying a secure shopping environment. Customers want to be able to checkout in a secure environment. Having prominently-placed security logos on your site can help assure a shopper his personal data is safe in your hands. Security logos add a perceived level of credibility. The range of conversion improvement achieved through the use of security logos like GeoTrust, Verisign and Hacker Safe fluctuates among ecommerce websites with average gains between 5 percent to 10 percent.

3. Not having clearly-defined exchange policies. Another common reason why people are gun-shy about an ecommerce transaction is they do not feel they are going to get easy return and exchange policies. ( M Bettis)

Posted by admin on April 11th, 2008

This entry was posted on Friday, April 11th, 2008 at 9:21 pm and is filed under Pay Per Click. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.